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Support Forums Forums General Support Update failed: unauthorized error

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Sim Brody
    #182608

    Hi – updates to Search & Filter Pro are not working on this site https://insurtechgateway.com, with the error Update Failed: Download failed. Unauthorized

    I have checked the license details and they are correct, also Windows servers are not being used. It’s a client site, so manual updating is not really going to work for them. Do you have any further suggestions?

    Thanks

    Trevor Moderator
    #182616

    The issue may have arisen because we have changed domains.

    Assuming that you had correctly activated the license on that domain, and the update failed as you say, do you have a Windows based server? If you DO have a Windows server (unlikely, as most use Apache), you will need this plugin installed to overcome a bug with that server software:

    https://wordpress.org/plugins/fix-windows-compatibility/

    Otherwise, if your current version is 2.3.2 or later, then the advice in this thread should work for you:

    https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

    Or, if your current version is 2.3.1 or earlier see this post:

    https://support.searchandfilter.com/forums/topic/white-space-in-post-meta/#post-155961

    Sim Brody
    #182659

    Hi Trevor

    I have had a look through this thread and unfortunately it doesn’t help. As I said, the site doesn’t use a Windows server and updating manually will not be appropriate for a site managed by a client, not myself.
    Do you have any other suggestions?
    Thanks
    Sim

    Trevor Moderator
    #182709
    This reply has been marked as private.
    Sim Brody
    #182938

    Hi Trevor – they are on version 2.4.2

    Trevor Moderator
    #182942

    Then they need to update manually:

    Download the latest version from Your Account. Then,

    1. In the plugin settings you must have the Remove all data when deleting Search & Filter set to OFF, see in this screenshot:

    2. In WP Admin -> Plugins deactivate Search & Filter Pro, then delete it. If the plugin will not deactivate and/or delete, you may have to use ftp to delete the search-filter-pro in from the plugins folder.
    3. Then in WP Admin, Add new plugin, upload v2.4.4 and install/activate.

    None of your data/forms should be lost. But, to be safe, PLEASE MAKE A DATABASE BACKUP FIRST.

Viewing 6 posts - 1 through 6 (of 6 total)

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