- Sim Brody(Private) July 16, 2018 at 11:54 am #182608
Hi – updates to Search & Filter Pro are not working on this site https://insurtechgateway.com, with the error Update Failed: Download failed. Unauthorized
I have checked the license details and they are correct, also Windows servers are not being used. It’s a client site, so manual updating is not really going to work for them. Do you have any further suggestions?
ThanksTrevor Moderator(Private) July 16, 2018 at 2:16 pm #182616
The issue may have arisen because we have changed domains.
Assuming that you had correctly activated the license on that domain, and the update failed as you say, do you have a Windows based server? If you DO have a Windows server (unlikely, as most use Apache), you will need this plugin installed to overcome a bug with that server software:
Otherwise, if your current version is 2.3.2 or later, then the advice in this thread should work for you:
Or, if your current version is 2.3.1 or earlier see this post:Sim Brody(Private) July 16, 2018 at 5:15 pm #182659
I have had a look through this thread and unfortunately it doesn’t help. As I said, the site doesn’t use a Windows server and updating manually will not be appropriate for a site managed by a client, not myself.
Do you have any other suggestions?
SimTrevor Moderator(Private) July 19, 2018 at 11:42 am #182942
Then they need to update manually:
Download the latest version from Your Account. Then,
1. In the plugin settings you must have the
Remove all data when deleting Search & Filterset to
OFF, see in this screenshot:
2. In WP Admin -> Plugins deactivate Search & Filter Pro, then delete it. If the plugin will not deactivate and/or delete, you may have to use ftp to delete the search-filter-pro in from the plugins folder.
3. Then in WP Admin, Add new plugin, upload v2.4.4 and install/activate.
None of your data/forms should be lost. But, to be safe, PLEASE MAKE A DATABASE BACKUP FIRST.
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