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Viewing 4 posts - 1 through 4 (of 4 total)
  • Anonymous
    (Private)  July 9, 2018 at 7:26 pm #182193

    Hello! I get an “unauthorized” error when I try to update. I checked the site, it is for the correct one, it doesn’t expire until Aug. 5, can you please help me?

    Trevor
    (Private)  July 10, 2018 at 9:50 am #182212

    Assuming that you had correctly activated the license on that domain, and the update failed as you say, do you have a Windows based server? If you DO have a Windows server, you will need this plugin installed to overcome a bug with that server software:

    https://wordpress.org/plugins/fix-windows-compatibility/

    Otherwise, if your current version is 2.3.2 or later, then the advice in this thread should work for you:

    https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

    Or, if your current version is 2.3.1 or earlier see this post:

    https://support.searchandfilter.com/forums/topic/white-space-in-post-meta/#post-155961

    Anonymous
    (Private)  July 10, 2018 at 2:56 pm #182239

    Hi there,

    I installed the fix-windows plugin, no luck. I have version 2.3.4 installed. I will try the manual update, but before I do, is there any issue with the domain authorization being a subdomain? It’s displaying as: accredited.factwebsite.org/ (should it have the http:// in front in the display? Ie, is it incomplete?)

    Trevor
    (Private)  July 10, 2018 at 3:47 pm #182245

    We leave off the http or https to allow you to add ssl to your site without the hassle of changing the authorisation.

    Sub-domain authorisation is not an issue.

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