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  • This topic has 5 replies, 2 voices, and was last updated 6 years ago by Anonymous.
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  • Anonymous
    (Private)  December 18, 2018 at 2:37 pm #196794

    Hi all, hope this finds you well. I am trying to update my plugin, my license appears to be up to date and the is active on my site but I am receiving this message:

    “Update failed: Download failed. Unauthorized”

    I see no renewal updates or status in my account here either. Ideas? WordPress 5.01

    Trevor
    (Private)  December 18, 2018 at 3:55 pm #196808

    What is the version number of our plugin that you are currently using?

    Anonymous
    (Private)  December 18, 2018 at 4:18 pm #196816

    I am on 2.4.0 trying to go to latest.

    Trevor
    (Private)  December 18, 2018 at 4:22 pm #196820

    The issue may have arisen because we have changed domains. The advice in this thread should work for you:

    https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

    Anonymous
    (Private)  December 19, 2018 at 1:29 pm #196965

    Thanks Trevor! Will give it a go today and let you know if this is resolved.

    Anonymous
    (Private)  December 19, 2018 at 6:37 pm #197081

    I believe this will be Resolved when your servers update! My mistake on the licensed site, I had it pointed at the dev site. OY!

    Thank you and have a wonderful holiday and New Year.

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