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Unauthorized Download

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  • Anonymous
    (Private)  March 27, 2019 at 2:21 pm #206523

    Hi-I have been trying to download the newest version of the plugin on my wordpress site but it says unauthorized. My license is active and entered correctly and I cannot figure out why the plug in won’t upgrade to the latest version.

    Trevor
    (Private)  March 27, 2019 at 2:37 pm #206530

    What version does your site have currently installed?

    Anonymous
    (Private)  March 27, 2019 at 2:40 pm #206536

    1.4.3

    Trevor
    (Private)  March 27, 2019 at 2:50 pm #206543

    1.4.3, are you sure, or 2.4.3?

    Anonymous
    (Private)  March 27, 2019 at 2:55 pm #206551

    It says 1.4.3 on my plugin dashboard. The changelog says 2.4.3 but I’m not sure if that means it is installed. It also says that it was updated 10 months ago.

    Trevor
    (Private)  March 27, 2019 at 2:58 pm #206557
    This reply has been marked as private.
    Anonymous
    (Private)  March 27, 2019 at 3:08 pm #206561
    This reply has been marked as private.
    Trevor
    (Private)  March 27, 2019 at 3:15 pm #206563
    This reply has been marked as private.
    Anonymous
    (Private)  March 27, 2019 at 3:18 pm #206567
    This reply has been marked as private.
    Trevor
    (Private)  March 27, 2019 at 3:33 pm #206577

    OK. That is a VERY old version of our Pro plugin.

    We are currently on V2.4.6, and on a new domain/server (hence the difficulties I think). See these instructions:

    https://support.searchandfilter.com/forums/topic/update-fixes-php-7-2-issue/#post-200784

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