Plugin Authentication Issue - Search & Filter Support

This topic has 8 replies, 2 voices, and was last updated 7 years, 10 months ago by Anonymous.

Viewing 9 posts – 1 through 9 (of 9 total)

Anonymous
(Private) December 7, 2018 at 12:35 pm #195574

Hi,
We have recently extended our license and are trying to update the plugin.
Unfortunately, we get the following message: “Update Failed: Download failed. Unauthorized”

The website is listed in the license section of this website, and the correct key is being used.

Is there anything else we need to do?

Thanks,
James

Trevor
(Private) December 7, 2018 at 12:38 pm #195577

What is the current version you have installed?

Anonymous
(Private) December 7, 2018 at 12:42 pm #195579

Thanks for the speedy response.
We’re currently on version 2.3.2

Trevor
(Private) December 7, 2018 at 12:44 pm #195581

Ah, that would be why. Can you go to WP Admin -> Search & Filter -> Settings and see if you have this setting:

https://www.screencast.com/users/cotswoldphoto/folders/Jing/media/66e58ac8-db12-44d3-9b6b-a820845072f7

Anonymous
(Private) December 7, 2018 at 12:47 pm #195583

Yes, we have that setting. It’s not currently selected.

Trevor
(Private) December 7, 2018 at 12:50 pm #195585

Good. Don’t change that!

The issue may have arisen because we have changed domains. We have a permanent fix for this now in the current version, but the advice in this thread should work for you:

https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

Anonymous
(Private) December 11, 2018 at 12:13 pm #195872

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Trevor
(Private) December 11, 2018 at 3:21 pm #195907

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Anonymous
(Private) December 11, 2018 at 3:25 pm #195911

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