Forums › Forums › General › Plugin Authentication Issue

  • This topic has 8 replies, 2 voices, and was last updated 6 years ago by Anonymous.
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  • Anonymous
    (Private)  December 7, 2018 at 12:35 pm #195574

    Hi,
    We have recently extended our license and are trying to update the plugin.
    Unfortunately, we get the following message: “Update Failed: Download failed. Unauthorized”

    The website is listed in the license section of this website, and the correct key is being used.

    Is there anything else we need to do?

    Thanks,
    James

    Trevor
    (Private)  December 7, 2018 at 12:38 pm #195577

    What is the current version you have installed?

    Anonymous
    (Private)  December 7, 2018 at 12:42 pm #195579

    Thanks for the speedy response.
    We’re currently on version 2.3.2

    Trevor
    (Private)  December 7, 2018 at 12:44 pm #195581

    Ah, that would be why. Can you go to WP Admin -> Search & Filter -> Settings and see if you have this setting:

    https://www.screencast.com/users/cotswoldphoto/folders/Jing/media/66e58ac8-db12-44d3-9b6b-a820845072f7

    Anonymous
    (Private)  December 7, 2018 at 12:47 pm #195583

    Yes, we have that setting. It’s not currently selected.

    Trevor
    (Private)  December 7, 2018 at 12:50 pm #195585

    Good. Don’t change that!

    The issue may have arisen because we have changed domains. We have a permanent fix for this now in the current version, but the advice in this thread should work for you:

    https://support.searchandfilter.com/forums/topic/upload-fail/#post-170001

    Anonymous
    (Private)  December 11, 2018 at 12:13 pm #195872
    This reply has been marked as private.
    Trevor
    (Private)  December 11, 2018 at 3:21 pm #195907
    This reply has been marked as private.
    Anonymous
    (Private)  December 11, 2018 at 3:25 pm #195911
    This reply has been marked as private.
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