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Forums › Forums › General › Just purchased pro, can't download

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  • Staci Gustafson
    (Private)  April 4, 2016 at 9:14 pm #41580

    I am working on an Apple iPad, just purchased Pro from your site here, when I press the download button from my receipt or account, it says Safari cannot download.

    Thank you,

    Staci

    Trevor Moderator
    (Private)  April 4, 2016 at 9:26 pm #41583
    This reply has been marked as private.
    Staci Gustafson
    (Private)  April 4, 2016 at 9:47 pm #41585

    Tried the zip link, got same message. Tried it on a different iPad i have, thinking it was a device issue, but same result. Is it an iPad compatibility thing?

    Trevor Moderator
    (Private)  April 4, 2016 at 9:50 pm #41586

    It may be. I can email it to you (spam folders permitting), can you make a private reply (there is a tick box at the bottom of the editor area) with the email address you want me to use. Before you do that, if you right mouse click the link and try to save the link as, does it then allow the download, making sure it ends with .zip?

    Staci Gustafson
    (Private)  April 4, 2016 at 9:57 pm #41587
    This reply has been marked as private.
    Trevor Moderator
    (Private)  April 4, 2016 at 9:58 pm #41588

    I have sent it, so check spam etc.

    Trevor Moderator
    (Private)  April 4, 2016 at 10:00 pm #41589

    I don’t own any Apple devices (I prefer to avoid cheap Chinese made stuff – LOL), but I will check with the other devs when the office is open tomorrow.

    Staci Gustafson
    (Private)  April 4, 2016 at 10:08 pm #41590

    Okay, I received it and it seems to have downloaded onto my device somewhere, but when I go to WP and try to upload the plugin, when I go to select a file, all it offers is to check my photo and video libraries. Can’t access downloaded files.

    Trevor Moderator
    (Private)  April 4, 2016 at 10:11 pm #41591

    In WordPress you are in the admin, in the Add New Plugin page and you have clicked upload?

    Staci Gustafson
    (Private)  April 4, 2016 at 10:15 pm #41592

    Yes

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