Just purchased pro, can't download

Anonymous

#41580

I am working on an Apple iPad, just purchased Pro from your site here, when I press the download button from my receipt or account, it says Safari cannot download.

Thank you,

Staci

Trevor

#41583

This reply has been marked as private.

Anonymous

#41585

Tried the zip link, got same message. Tried it on a different iPad i have, thinking it was a device issue, but same result. Is it an iPad compatibility thing?

Trevor

#41586

It may be. I can email it to you (spam folders permitting), can you make a private reply (there is a tick box at the bottom of the editor area) with the email address you want me to use. Before you do that, if you right mouse click the link and try to save the link as, does it then allow the download, making sure it ends with .zip?

Anonymous

#41587

This reply has been marked as private.

Trevor

#41588

I have sent it, so check spam etc.

Trevor

#41589

I don’t own any Apple devices (I prefer to avoid cheap Chinese made stuff – LOL), but I will check with the other devs when the office is open tomorrow.

Anonymous

#41590

Okay, I received it and it seems to have downloaded onto my device somewhere, but when I go to WP and try to upload the plugin, when I go to select a file, all it offers is to check my photo and video libraries. Can’t access downloaded files.

Trevor

#41591

In WordPress you are in the admin, in the Add New Plugin page and you have clicked upload?

Anonymous

#41592

Yes

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