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Viewing 10 posts - 1 through 10 (of 37 total)
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  • Jason Hodge
    (Private)  November 5, 2020 at 5:43 pm #265388

    Our site went down overnight and we have finally got it back up. All plugins deactivated, adding one by one. This shows that S&F Pro brings site down when activated. It had been working fine for weeks before, but without it the site is nothing…

    I have been told it causes an Apache/Nginx issue. Can you please look at this with some urgency?

    It brings the site down even with no other plugins running so cannot be a conflict there?

    I believe you have a log in.

    Thanks

    Trevor Moderator
    (Private)  November 6, 2020 at 9:59 am #265402
    This reply has been marked as private.
    Jason Hodge
    (Private)  November 6, 2020 at 10:31 am #265409
    This reply has been marked as private.
    Trevor Moderator
    (Private)  November 6, 2020 at 10:50 am #265411
    This reply has been marked as private.
    Jason Hodge
    (Private)  November 6, 2020 at 10:56 am #265415

    which forms?

    Jason Hodge
    (Private)  November 6, 2020 at 11:02 am #265421

    I have reactivated plugin and was able to change forms to draft. I wasn’t able to do this yesterday, as when I reactivated I had about 20 seconds before losing site.

    I can see that the cache is being rebuilt as well

    Trevor Moderator
    (Private)  November 6, 2020 at 11:03 am #265423

    The Search and Filter forms. You can change them from Published to Draft in a setting above the Update/Save button. Trying to narrow down whether it is the fact of activating our plugin, or the subsequent existence of the forms that is the issue. In draft form, they should not affect the site.

    Trevor Moderator
    (Private)  November 6, 2020 at 11:05 am #265425

    Sorry our posts crossed.

    Let me know if the cache rebuilds OK?

    Jason Hodge
    (Private)  November 6, 2020 at 11:31 am #265431

    Cache rebuilt, one form live and all seems well….

    What are your thoughts on possible causes?

    Jason Hodge
    (Private)  November 6, 2020 at 11:37 am #265435

    I reactivated a homepage filter (uses a search form for the results rather than an archive_) and it fell over…

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