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Teresa Nightingale

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Teresa Nightingale in reply to:
    Can't update to 2.5.0
    (Private)  December 23, 2019 at 7:20 pm #229749

    Never mind – I figured it out. I checked under “My Account” on this site, to find out why I couldn’t reactivate the license. Under “Manage sites” I saw that the site URL associated with the license was actually the development site URL (a subdomain) – it wasn’t updated after the site went live several months ago. I disconnected that site then added the correct one. Then I was able to update the plugin and after that, activate the license (in that order – wouldn’t let me activate the license before updating, strangely).

    Ron Divr – maybe a similar issue in your case?

    It would have been helpful if there had been some kind of message on the Licence admin tab indicating that the license was associated with a different site URL and to login to my account to update it.

    Thanks,
    Teresa

    Teresa Nightingale in reply to:
    Can't update to 2.5.0
    (Private)  December 23, 2019 at 7:06 pm #229747

    Yes, the license was activated, I just tried updating again, still the same error.
    So I tried deactivating the license as you suggested (so I could reactivate it). Clicking “Deactivate License” did nothing (also clicked the Save Changes button). Then I removed the key from the box and tried again – then it was deactivated. I then put the key back in the box and clicked Activate License and Save Changes but it remains deactivated. Now I can’t activate it at all! Now what?

    Teresa Nightingale in reply to:
    Can't update to 2.5.0
    (Private)  December 21, 2019 at 11:46 pm #229638

    Same here: says Update Failed: Download failed. Unauthorized
    Also a blank pop up when clicking “view details” in the plugins screen, on the right side it says “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    Teresa Nightingale in reply to:
    Conditional tag for results page using Archive and custom template
    (Private)  August 13, 2019 at 3:39 pm #218868

    Thank you – will try that – didn’t see that option!

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