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Viewing 10 posts - 1 through 10 (of 10 total)
  • Ron Dvir
    (Private)  December 21, 2019 at 8:15 am #229625

    Hello
    When I try to upgrade I received the following error message:
    Update Failed: Download failed. Unauthorized

    Please help. THJanks
    Ron

    Art Munson
    (Private)  December 21, 2019 at 3:00 pm #229628

    On my site it says: “Automatic update is unavailable for this plugin.”

    Teresa Nightingale
    (Private)  December 21, 2019 at 11:46 pm #229638

    Same here: says Update Failed: Download failed. Unauthorized
    Also a blank pop up when clicking “view details” in the plugins screen, on the right side it says “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    Trevor Moderator
    (Private)  December 23, 2019 at 2:35 pm #229694

    For each of you posting here, I need to know what the current version of you plugin is. And you need to confirm that the plugin licence is activated. It might necessary to deactivate it and re-activate it.

    Art Munson
    (Private)  December 23, 2019 at 5:10 pm #229719

    Hi Trevor,

    This morning this had disappeared: “Automatic update is unavailable for this plugin.” and I was able to update normally.

    Trevor Moderator
    (Private)  December 23, 2019 at 5:16 pm #229723

    OK Art, you are sorted then?

    Art Munson
    (Private)  December 23, 2019 at 5:18 pm #229725

    Yep, all good. Sorry should have made that clearer.

    Happy Holidays!

    Teresa Nightingale
    (Private)  December 23, 2019 at 7:06 pm #229747

    Yes, the license was activated, I just tried updating again, still the same error.
    So I tried deactivating the license as you suggested (so I could reactivate it). Clicking “Deactivate License” did nothing (also clicked the Save Changes button). Then I removed the key from the box and tried again – then it was deactivated. I then put the key back in the box and clicked Activate License and Save Changes but it remains deactivated. Now I can’t activate it at all! Now what?

    Teresa Nightingale
    (Private)  December 23, 2019 at 7:20 pm #229749

    Never mind – I figured it out. I checked under “My Account” on this site, to find out why I couldn’t reactivate the license. Under “Manage sites” I saw that the site URL associated with the license was actually the development site URL (a subdomain) – it wasn’t updated after the site went live several months ago. I disconnected that site then added the correct one. Then I was able to update the plugin and after that, activate the license (in that order – wouldn’t let me activate the license before updating, strangely).

    Ron Divr – maybe a similar issue in your case?

    It would have been helpful if there had been some kind of message on the Licence admin tab indicating that the license was associated with a different site URL and to login to my account to update it.

    Thanks,
    Teresa

    Tim Wise
    (Private)  December 23, 2019 at 8:26 pm #229751

    Thanks, Teresa! I never looked there. Same issue for me. I never changed from my dev site to the production site. Updated to 2.5 cleanly.

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