- realityhouse(Private) January 20, 2020 at 11:20 pm #231629
Hi Ross and Trevor,
Just a quick one, it seems that all of a sudden across all our sites when we try to update it’s hitting the following error:
An error occurred while updating Search & Filter Pro: Download failed. Unauthorized
I know there’s been historic issues around this, so is it just the same problem, we’ve been pretty lucky and rarely had it which is good, but as it’s now on all sites, I just wanted to check what’s the quickest way of solving and getting them updated? 🙂
Many thanks as always,
TonyaTrevor Moderator(Private) January 21, 2020 at 1:38 pm #231688
If you log in to your account on our site, does it show the correct domain as being activated for the licence key?
Look in my account -> view licenses -> manage sites.
You may need to deactivate the site in your WordPress admin and reactivate it.realityhouse(Private) January 23, 2020 at 10:54 pm #231961
Thanks ever so much for this, just logged in and no, not all sites are shown within the manage sites section. But they were all updating fine until this last update, do you know what might have caused that?
I will of course go in and add the sites that aren’t in the list.
Many thanks :),
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