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Updates not possible

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  • Anonymous
    (Private)  January 14, 2016 at 7:46 am #34195

    Hej,

    I purchased a search & filter pro single site license, but updating to the new version is not possible. WordPress says: Unauthorized. I checked the license settings, but I can’t find the mistake. In my account it is said, that the license is activated. Can somebody help?

    Ross Moderator
    (Private)  January 14, 2016 at 4:10 pm #34257

    Hey Jasper

    This is an known issue I’m working on at the moment.

    In the meantime you can download from Your Account.

    Thanks

    Anonymous
    (Private)  January 14, 2016 at 6:17 pm #34279

    My installation of S&F Pro was on a temporary site that was later changed to a new domain (the physical location of the files is the same, just the domain changed). I don’t know if this is why my update failed from the WP dashboard.

    In any case, is it possible to do a manual update?

    Ross Moderator
    (Private)  January 14, 2016 at 7:36 pm #34292

    Sure, download the latest version from your account.

    1) Disable Search & Filter (do not delete).
    2) Via FTP, delete S&F files.
    3) Via FTP, upload new S&F files
    4) Enable S&F in plugins

    Thanks

    Anonymous
    (Private)  January 14, 2016 at 8:06 pm #34304

    Thanks, I’ll do that.

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