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Support Forums Forums General Support Update Failed: Download failed. Unauthorized

This topic is: resolved

This topic contains 2 replies, has 2 voices, and was last updated by  Trevor 5 months, 2 weeks ago.

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  • Mike Ellis
    #198489

    Hi – we’re getting the same, and this isn’t the first time with this plugin. It’s a bit irritating to have to do anything manual (we look after ~50 WordPress sites – not all of them have this plugin but several do).

    Current issue is a “Update Failed: Download failed. Unauthorized” message when trying to upgrade from 2.4.5 to 2.4.6.

    What’s the best way of sorting this, please?

    thanks

    Mike

    ps. I couldn’t see a way of creating a new support ticket…?

    Trevor Moderator
    #198495
    This reply has been marked as private.
    Trevor Moderator
    #198502

    Great to speak with you Mike. Somehow the activation of the license in your admin had not arrived in your account on our site, so we quickly stepped through that and added the site. I will close this thread for now.

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