Forums › Forums › General › Update Failed: Download failed. Unauthorized

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  • Anonymous
    (Private)  January 9, 2019 at 11:02 am #198489

    Hi – we’re getting the same, and this isn’t the first time with this plugin. It’s a bit irritating to have to do anything manual (we look after ~50 WordPress sites – not all of them have this plugin but several do).

    Current issue is a “Update Failed: Download failed. Unauthorized” message when trying to upgrade from 2.4.5 to 2.4.6.

    What’s the best way of sorting this, please?

    thanks

    Mike

    ps. I couldn’t see a way of creating a new support ticket…?

    Trevor
    (Private)  January 9, 2019 at 11:10 am #198495
    This reply has been marked as private.
    Trevor
    (Private)  January 9, 2019 at 11:34 am #198502

    Great to speak with you Mike. Somehow the activation of the license in your admin had not arrived in your account on our site, so we quickly stepped through that and added the site. I will close this thread for now.

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