Update fail

Anonymous

#267147

Hi,

On several websites the update of Search and Filter Pro gives an error.
How can I solve this?

Screenshots: here and here.

License is activated.
To be sure I deactivated and activated again.

Trevor

#267150

I am sorry, I do not read Dutch (I think it is Dutch)?

Sometimes, a site is activated when it is a development domain, and when the domain is changed, you would need to deactivate the licence, then activate it again, so the live domain name is activated and registered on our server.

Also check if Your Account shows the exact same domain (you can deactivate an incorrect domain here also).

You might need to deactivate the licence, wait over an hour (this is important to let our cache clear) and then reactivate, and then wait again.

Anonymous

#267194

License is activated.
To be sure I deactivated and activated again.

& my domains are exactly the same.
Like I said: the problem accurs to more websites.

The screenshots tells you: ‘Update package not available‘ and ‘Search & Filter package not available‘

Trevor

#267305

This reply has been marked as private.

Anonymous

#267329

This reply has been marked as private.

Trevor

#267337

This reply has been marked as private.

Anonymous

#267345

This reply has been marked as private.

Trevor

#267351

Try downloading the new version zip file from Your Account, and then using Plugins -> Add New. WordPress 5.5 has a mechanism now to let that work.

Anonymous

#267357

This reply has been marked as private.

Trevor

#267359

The method in my last reply gets round that problem.

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