Forums › Forums › General › Unable to renew license

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  • Anonymous
    (Private)  December 3, 2018 at 4:59 pm #195161

    Hi,

    I just send a message about some issues with renewing our license. Unfortunately I didn’t received any email about this ticket.

    Could you please help us soon with this issue?

    Thanks in advance,

    Willem

    Trevor
    (Private)  December 3, 2018 at 5:23 pm #195166

    I can only see this one message recently. Did you use our online contact form? If so, it does say this at the top of the contact form:

    Note: we do not respond to support requests via this contact form.
    Please use the support forums for all technical and account related queries.

    As far as I can see you have an active account that was renewed today. Do note that any changes to the account, like this, take 15-30 minutes to show up in the Your Account pages.

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