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This topic contains 7 replies, has 2 voices, and was last updated by  Trevor 1 week, 6 days ago.

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  • lucia sanchez
    (Private)  September 22, 2019 at 6:49 pm #221535

    Hi,

    I have the filter working. Everything works really well except for the “Sort order” option.
    In the front, the user selects a different order, the products section gets the white overlay, but no change in the order.

    Is there any setting I’m not configuring right or is it a bug?

    Thank you!

    Trevor Moderator
    (Private)  September 23, 2019 at 11:37 am #221564

    I am sorry, but your license appears to have expired recently, did you renew it? If not, you will first need to renew the license to receive updates or support.

    lucia sanchez
    (Private)  September 23, 2019 at 11:48 am #221566

    Hi Trevor,

    I didn’t realized! Sorry about that, I just renewed it.

    Sort options are working in the frontend, neither in the plugin settings btw.

    Thanks!

    Lucia

    Trevor Moderator
    (Private)  September 23, 2019 at 12:16 pm #221572

    Are you able to send me a live link/URL to your search page so I can take a look? Can you step me though how to see the issue?

    lucia sanchez
    (Private)  October 10, 2019 at 10:44 am #223370
    This reply has been marked as private.
    Trevor Moderator
    (Private)  October 10, 2019 at 7:08 pm #223420

    Looking at the list of plugins, this plugin:

    https://www.screencast.com/t/DDy8YEzpNqoF

    is not compatible with our plugin, as it can override our query (as do other plugins like it).

    I would advise to deactivate that plugin for now.

    If you need that plugin for other pages, please see this post:

    https://support.searchandfilter.com/forums/topic/sort-order-by-custom-field-not-working-properly/#post-219094

    lucia sanchez
    (Private)  October 10, 2019 at 8:54 pm #223424

    Thank you! It makes sense and it worked.

    The snippet in the post didn’t work but on the settings of the “post types order” plugin I deactivate “Auto sort” and it is not interfering anymore 🙂

    Thanks!

    Trevor Moderator
    (Private)  October 10, 2019 at 9:02 pm #223427

    Thanks for letting me know. I will close this thread for now.

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