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Support Forums Forums Search & Filter Pro Sort order not working

This topic is: resolved

This topic contains 7 replies, has 2 voices, and was last updated by  Trevor 1 week, 6 days ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • lucia sanchez
    #221535

    Hi,

    I have the filter working. Everything works really well except for the “Sort order” option.
    In the front, the user selects a different order, the products section gets the white overlay, but no change in the order.

    Is there any setting I’m not configuring right or is it a bug?

    Thank you!

    Trevor Moderator
    #221564

    I am sorry, but your license appears to have expired recently, did you renew it? If not, you will first need to renew the license to receive updates or support.

    lucia sanchez
    #221566

    Hi Trevor,

    I didn’t realized! Sorry about that, I just renewed it.

    Sort options are working in the frontend, neither in the plugin settings btw.

    Thanks!

    Lucia

    Trevor Moderator
    #221572

    Are you able to send me a live link/URL to your search page so I can take a look? Can you step me though how to see the issue?

    lucia sanchez
    #223370
    This reply has been marked as private.
    Trevor Moderator
    #223420

    Looking at the list of plugins, this plugin:

    https://www.screencast.com/t/DDy8YEzpNqoF

    is not compatible with our plugin, as it can override our query (as do other plugins like it).

    I would advise to deactivate that plugin for now.

    If you need that plugin for other pages, please see this post:

    https://support.searchandfilter.com/forums/topic/sort-order-by-custom-field-not-working-properly/#post-219094

    lucia sanchez
    #223424

    Thank you! It makes sense and it worked.

    The snippet in the post didn’t work but on the settings of the “post types order” plugin I deactivate “Auto sort” and it is not interfering anymore 🙂

    Thanks!

    Trevor Moderator
    #223427

    Thanks for letting me know. I will close this thread for now.

Viewing 8 posts - 1 through 8 (of 8 total)

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