Sort order not working

Anonymous

#221535

Hi,

I have the filter working. Everything works really well except for the “Sort order” option.
In the front, the user selects a different order, the products section gets the white overlay, but no change in the order.

Is there any setting I’m not configuring right or is it a bug?

Thank you!

Trevor

#221564

I am sorry, but your license appears to have expired recently, did you renew it? If not, you will first need to renew the license to receive updates or support.

Anonymous

#221566

Hi Trevor,

I didn’t realized! Sorry about that, I just renewed it.

Sort options are working in the frontend, neither in the plugin settings btw.

Thanks!

Lucia

Trevor

#221572

Are you able to send me a live link/URL to your search page so I can take a look? Can you step me though how to see the issue?

Anonymous

#223370

This reply has been marked as private.

Trevor

#223420

Looking at the list of plugins, this plugin:

https://www.screencast.com/t/DDy8YEzpNqoF

is not compatible with our plugin, as it can override our query (as do other plugins like it).

I would advise to deactivate that plugin for now.

If you need that plugin for other pages, please see this post:

https://support.searchandfilter.com/forums/topic/sort-order-by-custom-field-not-working-properly/#post-219094

Anonymous

#223424

Thank you! It makes sense and it worked.

The snippet in the post didn’t work but on the settings of the “post types order” plugin I deactivate “Auto sort” and it is not interfering anymore 🙂

Thanks!

Trevor

#223427

Thanks for letting me know. I will close this thread for now.

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