Search & Filter stopped working

Ross Moderator

#27549

Hey Guillaume

Ok I can see that there seems to be some sort of JS error – as the URL being built is not correct.

I’m sending you an update now, please upload and let me know.

If that does not work there are 2 things I can think of:

1) You have something modifying your permalinks – so when S&F is trying to retrieve the correct permalink for the shop, there is a bunch of other stuff going on so it does’t get a correct link – I would disable other plugins and possibly even test on another theme to see if the issue is replicated

2) you are on https, but you don’t have a valid certificate – this can cause all sorts of issues with JS and various things, even when you bypass the browser warnings – so I would test in an environement where the home URL is not https, or if it is, to have a valid certificate.

Anyway, let me know how the new version goes and if you have tried the steps above and we can go from there.

Thanks

Anonymous

#27560

Hello Ross,

Thanks for taking care of my issue.

Well I see changes with the update of the plugin !
But unfortunately all filters don’t work.

For example, if I select “Couleur” > “Blanc (effevercent)” I should get 7 results, but when I do that I get 10 results and some are not from that meta.

Thanks

Anonymous

#27561

By the way you can change the theme on that server, it’s my dev server 😉

Ross Moderator

#27563

Hey Guillaume

Something definitely odd going on.

At this stage I would say something is conflicting with the results.

Can you try my suggestions above to see if we can identify what is causing the issue?

Thanks

Anonymous

#27567

Yes,

I tried both.

On the server you have access, you can see I activated the TwentyFifteen theme. Nothing changes.

And on the server with the live site, https is certified and I get the same issue (I updated the plugin too, in case it worked and to make better testing).

What else could I do ?

Ross Moderator

#27581

Ahhh I figured out the issue!

You have two search forms setup to work with the Woocommerce shop.

When on the shop, S&F was finding the first instance (the other search form) and so your filters were not being applied.

I just set your other search form to “archive” (this will mean its broken, but I guess not in use) and S&F found the right search form to use! 😀

Let me know its now working as expected

Thanks

Anonymous

#27584

Hello Ross…

It works like a charm !!!
I had to make it like an archive and desactivate Ajax, and now on the live site it’s working great !!!!

You rock, thanks a lot !

And for the little story : I had to test other plugins to build a workaround for my clients, and none was such amazing as yours ! So thanks a lot for this plugin !

Regards,
Guillaume

Ross Moderator

#27586

😀

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