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Forums › Forums › General › Renewed my licence but activating it does nothing

Viewing 5 posts - 1 through 5 (of 5 total)
  • David Whiteley
    (Private)  June 14, 2019 at 11:18 am #214044

    When pressing activate on my licence key it doesn’t do anything, I have bound it to the URL of my site and it looks like its loading something but there is no indication of it being active and i still cant update the plugin.

    Trevor Moderator
    (Private)  June 14, 2019 at 2:11 pm #214053

    The activation can take 15-30 minutes. Does it now look activated? Please check Your Account and see what that says, is the license key and full domain correct?

    David Whiteley
    (Private)  June 14, 2019 at 2:45 pm #214074

    I have just tried again now and its still not activating, the site i have put in is correct

    I’m currently on version 2.1.2 and once the licence key is activated i want to get it updated to the latest version which i cant do at the moment,

    I have tried in a different browser and i have tried re entering the key and removing and re adding the site to my account none have worked

    Trevor Moderator
    (Private)  June 14, 2019 at 2:52 pm #214076

    With such an old version of our plugin (we are currently on 2.4.6) you will need to update manually, see this post:

    https://support.searchandfilter.com/forums/topic/illegal-string/#post-193740

    David Whiteley
    (Private)  June 14, 2019 at 4:19 pm #214086

    Thanks you,

    That solved it

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