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Support Forums Forums General Support Plugin Not Updating

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  • matt stewart

    Getting an error when I try to update my plugin – is there an issue or how do I update the plugin?

    Trevor Moderator

    I need to know a little more.

    What version of our plugin do you currently have installed?
    What site are you trying to update this on?
    Is the plugin licence key activated (WP Admin -> Search & Filter -> Licence)?
    If it IS activated, does the site match what you see in our records at Your Account?

    matt stewart

    Current version is 2.4.6
    Site is
    License is activated
    It did NOT match the records here – I never switched it from the test site to the live site. I just deactivated the old one and added the new one.

    I tried to update after the changes and it still wont do it. Guessing there might be some propagation time?

    Trevor Moderator

    It can take a while, yes. Give it an hour or so.

    matt stewart

    It worked, thanks!

    Trevor Moderator

    Thanks for getting back to me. I will close this thread for now.

Viewing 6 posts - 1 through 6 (of 6 total)

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