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  • Anonymous
    (Private)  January 23, 2020 at 6:05 pm #231951

    Hi there,

    I renewed my license 18th December, but the app is not updating: I get the message, “An error occurred while updating Search & Filter Pro: Download failed. Unauthorized”. Please help.

    Thanks,
    Paris
    [email protected]

    Trevor
    (Private)  January 23, 2020 at 7:52 pm #231952

    If you log in to your account on our site, does it show the correct domain as being activated for the licence key?

    Look in my account -> view licenses -> manage sites.

    You may need to deactivate the site in your WordPress admin and reactivate it.

    Anonymous
    (Private)  January 23, 2020 at 8:29 pm #231956

    Did the trick. Thanks!

    Trevor
    (Private)  January 24, 2020 at 7:49 am #231968

    Thanks for letting me know. I will close this thread for now.

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Viewing 4 posts - 1 through 4 (of 4 total)