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Viewing 8 posts - 1 through 8 (of 8 total)
  • Ryan Canning
    (Private)  June 13, 2014 at 10:38 pm #1515

    I was notified about the recent update the other day but I do not see any option to download it within WordPress despite having entered the license and clicked activate in the settings page. After activating, the settings page reloads but there is no recognition that the process has actually worked. Any thoughts? Thanks.

    Ross Moderator
    (Private)  June 14, 2014 at 11:55 am #1526

    Hey Ryan, I checked the logs but it says you haven’t activated

    Once activated your screen should look something like this:

    http://snag.gy/qLOTf.jpg

    Try copy & paste again, make sure there are no typos or whitespace, click save, then on the next reload click activate!

    It sounds like you did all this but lets go over one more time seen as your not showing up as activated…

    Let me know how you get on

    Thanks

    Ryan Canning
    (Private)  June 14, 2014 at 5:06 pm #1528

    Hi Ross, I gave it another try but there’s still no response. I also tried entering it manually without copy/pasting it but the result was the same. Any other ideas? I can post my license key as a private reply if that would help.

    Ross Moderator
    (Private)  June 14, 2014 at 5:20 pm #1529

    Hey Ryan

    Are you developing locally? Maybe there is some problem with your local setup connecting with our server to authenticate – possibly a firewall or something like CURL not enabled locally?

    I’m emailing you the latest version now but this will not fix the problem for future updates…!

    Ryan Canning
    (Private)  June 14, 2014 at 6:08 pm #1533

    Ok, it’s working now!
    I’m using a LEMP stack on a VPS. Basically, cURL wasn’t configured, so all I had to do was type this in the command line:
    sudo apt-get install php5-curl

    Unfortunately I now have an issue with updating. The update failed at the final stage with the dialog ‘Could not remove the old plugin.’. This sounds like an issue with permissions, however, other plugins I have installed via the WordPress interface still update as normal. Is there anything fundamentally different about the update process for a licensed plugin? Thanks again for your help so far.

    Ross Moderator
    (Private)  June 14, 2014 at 7:03 pm #1536

    Hey Ryan I don’t think there any differences especially in regards to permissions.

    To be honest I’ve had that same problem happen to me with various plugins from time to time, or a fail to update – I’m hoping its just a one off but let me know if it happens again 🙂

    If you want to test this theory you can install the original download, and update again, or just use the latest version I sent and wait for the next update (in the next couple of days).

    Thanks

    Ross Moderator
    (Private)  June 14, 2014 at 7:14 pm #1537

    I have thought of one more option, when uploading via FTP there may be a permissions conflict with WP itself, so try uploading the zip through the dashboard rather than FTP and see if this helps

    Ryan Canning
    (Private)  June 14, 2014 at 7:17 pm #1538

    I’ve been uploading via FTP so I will try using the .zip method instead. Thanks for the advice!

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