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Not able to update to latest version

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Forums › Forums › General › Not able to update to latest version

Viewing 4 posts – 1 through 4 (of 4 total)
  • Anonymous
    (Private)  November 15, 2016 at 12:10 am #70306

    I have an active license but when I try to update from 2.1.2 to 2.2.0 it gives me an error that it can’t download the package.

    Trevor
    (Private)  November 15, 2016 at 11:30 am #70346

    I am sorry to hear this. You will need to perform a manual update. Visit your account, download the latest version from there and then:

    1) Disable Search & Filter (do not delete).
    2) Via FTP, delete S&F files.
    3) Via FTP, upload new S&F files
    4) Enable S&F in plugins

    Trevor

    Anonymous
    (Private)  November 15, 2016 at 7:24 pm #70397

    Ok thanks

    Trevor
    (Private)  November 15, 2016 at 7:52 pm #70400

    Did this work for you, and can I close the thread as resolved?

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Viewing 4 posts – 1 through 4 (of 4 total)
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