No Results - Search & Filter Support

This topic has 6 replies, 2 voices, and was last updated 10 years, 11 months ago by Ross.

Viewing 7 posts – 1 through 7 (of 7 total)

Anonymous
(Private) November 2, 2015 at 7:10 pm #28740

As others have stated, the search and filter plugin does not return any results for me even though each search category shows a number of results within.

Would appreciate any advice you may have

Ross Moderator
(Private) November 2, 2015 at 7:50 pm #28749

Do you have a link I could look at?

Anonymous
(Private) November 3, 2015 at 6:31 pm #28887

Sure…it is dam.journalism.ryerson.ca

Thank you!

Ross Moderator
(Private) November 6, 2015 at 3:32 pm #29072

Hi Lesley

I had a look – I’m assuming this is to do with the upgrade to 2.0?

Please take a look here at the upgrade notes and try the suggestions:

http://www.designsandcode.com/documentation/search-filter-pro/2-0-upgrade-notes/

Thanks

Anonymous
(Private) November 18, 2015 at 4:05 pm #30111

Thank you…I tried these suggestions with no luck. Any other ideas?

I appreciate your help so far!

Ross Moderator
(Private) November 18, 2015 at 4:40 pm #30115

Do you have a link I could look at?

Also, before sending hte link, can you enable Auto Count (in the General tab) and also, for each of your fields, enable Show Count?

Thanks

Ross Moderator
(Private) November 18, 2015 at 4:43 pm #30116

Scratch that last message! I hastily replied without reading up… (getting tickets confused)!

I’ve just realised as you purchased some time ago you might be running into the same issues as in this ticket:

https://support.searchandfilter.com/forums/topic/2-0-2-upgrade-results-found-but-not-displayed/#post-29244

So basically, you might be using very old pagination code causing this error.

Thanks
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