Support Forums

Looking for support? You can access the support system via your account.

Forums › Forums › General › Just renewed license, plugin not updating

Tagged: 

Viewing 5 posts - 1 through 5 (of 5 total)
  • Vincent Yancoskie
    (Private)  March 31, 2020 at 7:18 pm #238531

    I just renewed the license for Pro and whenever I attempt to update to the latest version, it says “Update Failed: Download failed. Unauthorized.” Please help!

    Trevor Moderator
    (Private)  April 1, 2020 at 9:12 am #238546

    In Your Account, is the (correct) site listed as activated?

    If it is, then maybe the version that you have is old and pointing to our old domain, so will not see the updates.

    You can download the latest version from Your Account area as a zip file.

    It is easier if (before you try to manually update our plugin) you install and activate the plugin below, it will then let you install this latest version of our plugin using the Add new Plugin -> upload method without the error message that normally appears warning you the plugin is already installed, thus preserving the settings and forms, etc:

    https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    You can remove that plugin once done (but it is a useful developer tool).

    Vincent Yancoskie
    (Private)  April 4, 2020 at 6:54 am #239003

    I managed to update the plugin manually, but now it says my license is not valid. How do I fix that?

    Vincent Yancoskie
    (Private)  April 4, 2020 at 6:57 am #239005

    Nevermind! I just discovered that it was licensed under an old URL! I updated that, and now the license shows as active.

    Thanks for the tips!

    Trevor Moderator
    (Private)  April 4, 2020 at 7:45 am #239007

    Thanks for letting me know. I will close this thread for now.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)

The topic ‘Just renewed license, plugin not updating’ is closed to new replies.