Forums › Forums › Search & Filter Pro › Issue with search results

  • This topic has 9 replies, 3 voices, and was last updated 9 years ago by Anonymous.
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  • Anonymous
    (Private)  March 29, 2017 at 3:28 pm #100181

    Hello,
    I am having an issue getting search results show. I keep getting no results found. I have tried multiple adjustments to the settings and cant seem to get any search results to show.
    I am using the shortcode options on a test page how it is shown in the documentation.
    Cache is up to date with content. Search results posts to page where search result shortcode is. Tried with Ajax on and off. Display results method set to using a shortcode. Filters added/ removed. will send link in private message.

    Thank you for any assistance you can help with.

    Anonymous
    (Private)  March 29, 2017 at 3:29 pm #100182
    This reply has been marked as private.
    Trevor
    (Private)  March 29, 2017 at 4:54 pm #100204

    Can you go to the form setup, look at the top tabs and open the Post Meta tab.

    Are there any (incomplete – no value to match) conditions in there? If so, try deleting it/them.

    Anonymous
    (Private)  March 29, 2017 at 5:08 pm #100210

    No conditions there. Would it be helpful if I sent screen grabs of my settings? I can post links to them from my google drive.

    Trevor
    (Private)  March 29, 2017 at 5:18 pm #100214
    This reply has been marked as private.
    Anonymous
    (Private)  March 29, 2017 at 5:48 pm #100224
    This reply has been marked as private.
    Trevor
    (Private)  March 30, 2017 at 12:17 pm #100344
    This reply has been marked as private.
    Anonymous
    (Private)  March 30, 2017 at 5:39 pm #100449
    This reply has been marked as private.
    Ross Moderator
    (Private)  March 30, 2017 at 6:03 pm #100453

    Hi there

    The issue is that WP Engine kills long queries (not time, but literally the string length of the SQL statement).

    To disable it check out this other forum post

    https://support.searchandfilter.com/forums/topic/killed-query-errors-in-log/#post-64826

    Best

    Anonymous
    (Private)  March 30, 2017 at 6:12 pm #100456

    Awesome! Thank you Ross! Much appreciated!

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