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  • Ali Hussein
    (Private)  October 23, 2018 at 8:58 am #191490

    Hi, today we are having an issue with our only filter: we have three fields, all appear but now at least one translation shows no option to select. I’ve tried rebuilding caches, nothing. The filter has been working fine for months.

    Screenshot: https://ibb.co/hDHoDA

    Help!

    Ali Hussein
    (Private)  October 23, 2018 at 9:22 am #191492
    This reply has been marked as private.
    Ali Hussein
    (Private)  October 23, 2018 at 10:21 am #191496

    Update: it seems the “auto-count” and “hide missing terms” create the issue for my taxonomy: even as checkbox, in English it’d not load as if they were empty terms. I still need help.

    Ali Hussein
    (Private)  October 23, 2018 at 10:30 am #191498

    Even disabling auto-count on other fields, the filter does not work 100% and can load empty filters.

    Trevor Moderator
    (Private)  October 23, 2018 at 11:43 am #191516

    Can you try by rebuilding a new filter and using that?

    Ali Hussein
    (Private)  October 23, 2018 at 12:05 pm #191526

    I sure can. Will let you know the outcome once I do that.

    Ali Hussein
    (Private)  October 23, 2018 at 12:28 pm #191540

    Hi, I just recreated a new filter but the issue remains: it’s as if S&F could not find any element (category, tag or taxonomy) in English and German!

    Please help.
    Kind regards.

    Ali Hussein
    (Private)  October 23, 2018 at 1:03 pm #191557

    Hi, some updates for you. I in fact recreated a new filter and, after disabling “Enable Auto Count”, things seem to work again… EXCEPT for one thing: when a user selects “Sale” + “Minusio”, the third filter still shows empty tags (such as “1,5 rooms” and “2,5 rooms”) as if there were articles. Therefore, the user may find no result at all.

    The filter used to work fine before. Why?

    Trevor Moderator
    (Private)  October 23, 2018 at 3:14 pm #191571
    This reply has been marked as private.
    Ali Hussein
    (Private)  October 24, 2018 at 9:41 am #191656

    I can do it. Is there a procedure to revert back to the release version of the plugin, just in case?

    Kind regards.
    M

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