Forums › Forums › General › Error updating to 2.5.0

Viewing 10 posts - 1 through 10 (of 10 total)
  • Trevor
    (Private)  January 10, 2020 at 4:07 pm #230727

    The email will go from WordPress to the email address of the main admin I think.

    How did you try to update?

    If you log in to your account on our site, does it show the correct domain as being activated for the licence key?

    Anonymous
    (Private)  March 14, 2020 at 1:13 pm #236702

    Somehow I missed your reply. Oops.

    I did check my admin account, and there isn’t an email. For some reason, on your site it was not showing my domain as registered, but I fixed that. It is still not able to access an update, however. I get the same message: “There has been a critical error on your website. Please check your site admin email inbox for instructions.” (but no email)

    Trevor
    (Private)  March 16, 2020 at 12:54 pm #236775
    This reply has been marked as private.
    Anonymous
    (Private)  March 24, 2020 at 1:42 am #237645
    This reply has been marked as private.
    Trevor
    (Private)  March 24, 2020 at 6:51 am #237647
    This reply has been marked as private.
    Anonymous
    (Private)  March 24, 2020 at 6:02 pm #237737
    This reply has been marked as private.
    Trevor
    (Private)  March 25, 2020 at 12:11 pm #237781

    Hi Jeff

    I have updated you to our very latest version.

    Anonymous
    (Private)  March 25, 2020 at 1:47 pm #237804

    Were you able to figure out why I was not able to do the update? Also, how did you do it (so I can update if this happens again)?

    Thanks!

    Trevor
    (Private)  March 25, 2020 at 2:31 pm #237808

    I was not able to figure why, no.

    However, try deactiving the licence, waiting an hour os, then reactivating it. That usually works.

    I used this plugin so I could upload the latest version without removing the old version:

    https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

    Is it OK to close this thread for now?

    Anonymous
    (Private)  March 25, 2020 at 3:17 pm #237811

    Yep – and thanks again!

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)