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Forums › Forums › General › Error updating to 2.5.0

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  • Karen Sydney
    (Private)  January 12, 2020 at 4:56 am #230809

    I’m having the same problem. It’s been happening for a few weeks. I thought eventually it would resolve itself, but it hasn’t.

    I have been trying to update while logged into WordPress: simply clicking on Plug-ins, then checking the box to update Search and Filter Pro.

    Thank you.

    Trevor Moderator
    (Private)  January 12, 2020 at 8:28 am #230816
    This reply has been marked as private.
    Trevor Moderator
    (Private)  January 12, 2020 at 8:30 am #230818

    Do you have that same error message?

    “Update Failed: Update package not available.”

    What is the current version you have installed?

    If you log in to your account on our site, does it show the correct domain as being activated for the licence key?

    Karen Sydney
    (Private)  January 12, 2020 at 7:40 pm #230854

    Yes, the same error message.

    Technically I have version 2.4.7 (beta) which you gave to me when 2.4.6 wasn’t working.

    Yes, the correct domain is activated for the license key. I only have one domain.

    Trevor Moderator
    (Private)  January 12, 2020 at 7:44 pm #230858
    This reply has been marked as private.
    Karen Sydney
    (Private)  January 12, 2020 at 7:45 pm #230860

    A secondary error message I sometimes get: “An error occurred while updating Search & Filter Pro: Update package not available.”

    Karen Sydney
    (Private)  January 12, 2020 at 7:53 pm #230862
    This reply has been marked as private.
    Trevor Moderator
    (Private)  January 12, 2020 at 7:58 pm #230864

    Can you try deactivating the licence key and entering it again?

    Karen Sydney
    (Private)  January 13, 2020 at 6:36 pm #230944
    This reply has been marked as private.
    Trevor Moderator
    (Private)  January 13, 2020 at 6:45 pm #230946

    In your WordPress admin. Find Search & Filter and you will see a Licence sub menu page.

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