Error updating to 2.5.0

Anonymous

#230722

My site is informing me that there is an update (2.5.0) from my current version (2.4.6), but when I try to update it I am being told that “Update Failed: Update package not available.” When I go to the information page (within WordPress), I am getting the message “There has been a critical error on your website. Please check your site admin email inbox for instructions.” – but I have not received such an email.

Help?

Trevor

#230727

The email will go from WordPress to the email address of the main admin I think.

How did you try to update?

If you log in to your account on our site, does it show the correct domain as being activated for the licence key?

Anonymous

#236702

Somehow I missed your reply. Oops.

I did check my admin account, and there isn’t an email. For some reason, on your site it was not showing my domain as registered, but I fixed that. It is still not able to access an update, however. I get the same message: “There has been a critical error on your website. Please check your site admin email inbox for instructions.” (but no email)

Trevor

#236775

This reply has been marked as private.

Anonymous

#237645

This reply has been marked as private.

Trevor

#237647

This reply has been marked as private.

Anonymous

#237737

This reply has been marked as private.

Trevor

#237781

Hi Jeff

I have updated you to our very latest version.

Anonymous

#237804

Were you able to figure out why I was not able to do the update? Also, how did you do it (so I can update if this happens again)?

Thanks!

Trevor

#237808

I was not able to figure why, no.

However, try deactiving the licence, waiting an hour os, then reactivating it. That usually works.

I used this plugin so I could upload the latest version without removing the old version:

https://wordpress.org/plugins/update-theme-and-plugins-from-zip-file/

Is it OK to close this thread for now?

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