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Viewing 7 posts - 1 through 7 (of 7 total)
  • Michael Creighton
    (Private)  January 1, 2020 at 2:30 pm #230051

    I have purchased a developer license (in October of 2019) and have activated my Search & Filter Pro on client sites (v2.4.3). Now that the new update (2.5) is out, I try to update from WP admin and it won’t let me — says not authorized, even though the license is entered and it says it is successfully activated. I would really prefer not to have to download and re-install in every site. Why is the auto-update not working? If I uninstall the plugin, will it remove the existing searches I have already setup?

    Trevor Moderator
    (Private)  January 2, 2020 at 4:45 pm #230101

    Is the licence key activated on that site?

    Check by logging in to Your Account.

    Michael Creighton
    (Private)  January 3, 2020 at 12:36 am #230130

    Yes, everything was activated successfully.

    Trevor Moderator
    (Private)  January 3, 2020 at 9:20 am #230137

    If you uninstall it, your settings and forms will be kept.

    Try deactivating the licence key and reactivating it.

    Is the server that you site on a Windows based server?

    Michael Creighton
    (Private)  January 4, 2020 at 1:36 pm #230211

    Interestingly, I cannot deactivate it. I press the button to deactivate and nothing happens. I believe the host is Windows, though not 100% sure.

    Michael Creighton
    (Private)  January 4, 2020 at 1:39 pm #230213

    OK. I think I figured it out. The original activation was to a dev. subdomain. When we pushed it to the live domain, then the activation “broke” even though the plugin thought it was still active. Once I updated the URL in the manage sites, then it worked.

    Thank you for all your help — sorry I missed that earlier.

    Ross Moderator
    (Private)  January 6, 2020 at 12:27 pm #230241

    Hi Michael

    Thanks for the update, and glad you got it working.

    Best

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