Developer License Not Auto-Updating

Anonymous

#230051

I have purchased a developer license (in October of 2019) and have activated my Search & Filter Pro on client sites (v2.4.3). Now that the new update (2.5) is out, I try to update from WP admin and it won’t let me — says not authorized, even though the license is entered and it says it is successfully activated. I would really prefer not to have to download and re-install in every site. Why is the auto-update not working? If I uninstall the plugin, will it remove the existing searches I have already setup?

Trevor

#230101

Is the licence key activated on that site?

Check by logging in to Your Account.

Anonymous

#230130

Yes, everything was activated successfully.

Trevor

#230137

If you uninstall it, your settings and forms will be kept.

Try deactivating the licence key and reactivating it.

Is the server that you site on a Windows based server?

Anonymous

#230211

Interestingly, I cannot deactivate it. I press the button to deactivate and nothing happens. I believe the host is Windows, though not 100% sure.

Anonymous

#230213

OK. I think I figured it out. The original activation was to a dev. subdomain. When we pushed it to the live domain, then the activation “broke” even though the plugin thought it was still active. Once I updated the URL in the manage sites, then it worked.

Thank you for all your help — sorry I missed that earlier.

Ross Moderator

#230241

Hi Michael

Thanks for the update, and glad you got it working.

Best

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