← Back to Search & Filter

Charged twice

Posted

by

Forums › Forums › General › Charged twice

Viewing 7 posts – 1 through 7 (of 7 total)
  • Anonymous
    (Private)  June 29, 2020 at 1:45 pm #250460

    Hello, I think i was charged twice for the Search & Filter Pro. It should have just been $20 right? My invoice says $40 and there are 2 license keys. Can you please refund $20?

    Thanks,

    Ashleigh

    Trevor
    (Private)  June 29, 2020 at 1:57 pm #250463

    I have referred this to the plugin owner, Ross, for his attention.

    Anonymous
    (Private)  June 29, 2020 at 2:09 pm #250467

    Thank you! I will be on the look out for a message from him.

    Ross Moderator
    (Private)  June 29, 2020 at 5:35 pm #250539

    Hi Ashleigh

    I’ve refunded $20, and removed one of the licenses from your account.

    Thanks

    Anonymous
    (Private)  June 29, 2020 at 5:37 pm #250541

    Thank you Ross. Would you be able to send me a new invoice reflecting just the $20 purchase as well?

    Ross Moderator
    (Private)  June 29, 2020 at 5:40 pm #250543

    Hi Ashleigh

    You can access the invoice from your account, I’ve updated that to reflect only $20 and a single license purchase.

    There is no paper trail though now of the refund process, it just looks like you purchased 1 license for $20 now.

    Thanks

    Anonymous
    (Private)  June 29, 2020 at 5:47 pm #250545

    Great! Thanks!

  • Author
    Posts
Viewing 7 posts – 1 through 7 (of 7 total)
Search & Filter Support
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

We also use cookies to store items in your cart as well as allowing your to login on the site.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.

By continuing to use this site, you also agree to our Privacy Policy.