Categories filtering and other problems

Anonymous

#14868

Hallo, I’ve some problems with Search and Filter plugin. My website is in test version, how can I send login details to see the prblems?

Thank you

Ross Moderator

#14880

Hey Corrado, can you try to explain the problem you are having?

You can send any links here in a private reply.

Thanks

Anonymous

#14883

This reply has been marked as private.

Anonymous

#14982

Hi Ross, something new?

Anonymous

#15053

Hi Ross, I found the solution for querstion number 3 but the 1 question is always a problem: For every kind of search the results are all the post, so the filter doesn’t work.

Is it possible to have a solutions or refund my money, please?

Ross Moderator

#15058

Hi Corrado

You ticket is nearly up – sorry for the delay but just so you know we are not open over weekends so have only had 2 days to clear our tickets and get on to this.

To test if the plugin is actually working the recommended option is to create a test page according the the instructions here using the shortcode method (follow instructions under “a quick tutorial”):

http://www.designsandcode.com/wordpress-plugins/search-filter-pro/docs/display-results/with-a-shortcode/

Please create this test page and provide me with the link.

If it is working (expected), but you want to use the archive method for displaying results please check here:

http://www.designsandcode.com/wordpress-plugins/search-filter-pro/docs/display-results/as-an-archive/

It references some potential issues which are covered in the FAQs – http://www.designsandcode.com/wordpress-plugins/search-filter-pro/faqs/#h-bad-template

There are also a couple of other things to look out for a few users have asked about, such as your template no showing results if there is no search term entered which may apply to your case (https://support.searchandfilter.com/forums/topic/search-result-page-cantt-work-with-avada-theme/#post-14869)

Thanks

Ross Moderator

#15059

After saying all that, there is one other thing you could try first..

Some security & maintenance plugins restrict access to ajax urls (which S&F needs when using the shortcode method for results) – try disabling these and testing again, or better yet, disable ajax and see if it works.

Thanks

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