Can't update to 2.5.0

Anonymous

#229625

Hello
When I try to upgrade I received the following error message:
Update Failed: Download failed. Unauthorized

Please help. THJanks
Ron

Anonymous

#229628

On my site it says: “Automatic update is unavailable for this plugin.”

Anonymous

#229638

Same here: says Update Failed: Download failed. Unauthorized
Also a blank pop up when clicking “view details” in the plugins screen, on the right side it says “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

Trevor

#229694

For each of you posting here, I need to know what the current version of you plugin is. And you need to confirm that the plugin licence is activated. It might necessary to deactivate it and re-activate it.

Anonymous

#229719

Hi Trevor,

This morning this had disappeared: “Automatic update is unavailable for this plugin.” and I was able to update normally.

Trevor

#229723

OK Art, you are sorted then?

Anonymous

#229725

Yep, all good. Sorry should have made that clearer.

Happy Holidays!

Anonymous

#229747

Yes, the license was activated, I just tried updating again, still the same error.
So I tried deactivating the license as you suggested (so I could reactivate it). Clicking “Deactivate License” did nothing (also clicked the Save Changes button). Then I removed the key from the box and tried again – then it was deactivated. I then put the key back in the box and clicked Activate License and Save Changes but it remains deactivated. Now I can’t activate it at all! Now what?

Anonymous

#229749

Never mind – I figured it out. I checked under “My Account” on this site, to find out why I couldn’t reactivate the license. Under “Manage sites” I saw that the site URL associated with the license was actually the development site URL (a subdomain) – it wasn’t updated after the site went live several months ago. I disconnected that site then added the correct one. Then I was able to update the plugin and after that, activate the license (in that order – wouldn’t let me activate the license before updating, strangely).

Ron Divr – maybe a similar issue in your case?

It would have been helpful if there had been some kind of message on the Licence admin tab indicating that the license was associated with a different site URL and to login to my account to update it.

Thanks,
Teresa

Anonymous

#229751

Thanks, Teresa! I never looked there. Same issue for me. I never changed from my dev site to the production site. Updated to 2.5 cleanly.

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