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Can’t Update Plugin

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  • Anonymous
    (Private)  August 27, 2020 at 10:03 pm #257575

    Hello Trevor,

    Our site is currently running version 2.5.0, and we received the same exact message when attempting to update: “Update failed: download failed. Unauthorized”

    We have a single site license that is active. I went to the license page for the plugin, as you suggested, but I am unable to deactivate the license. Each time I try, the page refreshes and shows that it is still active.

    I also tried deactivating the plugin, and then reactivating, and when I reactivated it, the option to update no longer existed. I had to purge caches and sign out of the site and back in to see the update option again, which continues to fail every time I try updating it.

    Trevor
    (Private)  August 28, 2020 at 7:31 am #257589

    If you go to Your Account, is the site correctly registered there?

    You may be able to deactivate from there also.

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