Support Forums

Looking for support? You can access the support system via your account.

Forums › Forums › General › Cannot update plugin

Viewing 10 posts - 1 through 10 (of 14 total)
1 2
  • Christian Thorne
    (Private)  August 6, 2020 at 4:29 pm #255272

    Hi,

    I cannot update the plugin, I get “An error occurred while updating Search & Filter Pro: Update package not available.”?

    Thanks,
    Christian

    Trevor Moderator
    (Private)  August 6, 2020 at 6:14 pm #255296

    What version of our plugin are you using, what version of WordPress, and what version of PHP on your server?

    Christian Thorne
    (Private)  August 6, 2020 at 6:27 pm #255298

    Your plugin is 2.5.0

    WordPress is 5.4.2–en_GB

    PHP is 7.2

    Trevor Moderator
    (Private)  August 7, 2020 at 11:24 am #255342

    Most odd. Can you try deactivating the licence, wait a while, then activate it, wait a while, then try?

    Christian Thorne
    (Private)  August 26, 2020 at 5:07 pm #257370

    Hi Trevor,

    I deactivated the site, waited an hour, added it but still getting an error.

    https://www.screencast.com/t/qPyu5fMjDr

    Thanks,
    Christian

    Christian Thorne
    (Private)  August 27, 2020 at 10:26 am #257430

    Hi Trevor,

    Just tried again in case it was delayed, but still same error.

    Cheers,
    Christian

    Trevor Moderator
    (Private)  August 27, 2020 at 10:27 am #257432

    If you go to Your Account, is the site correctly registered there?

    Christian Thorne
    (Private)  September 8, 2020 at 12:52 pm #258747

    Hi Trevor,

    Yes it’s correctly displayed.

    Just tried again, same error.

    Cheers,
    Christian

    Trevor Moderator
    (Private)  September 8, 2020 at 12:59 pm #258756
    This reply has been marked as private.
    Christian Thorne
    (Private)  September 8, 2020 at 3:13 pm #258800
    This reply has been marked as private.
  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 14 total)
1 2

The topic ‘Cannot update plugin’ is closed to new replies.