Support Forums

There is a new way to get support - via the support tab in your account.

Our support systems are changing, for the better. You'll be able to manage all your support requests from your account, and respond to any tickets via email.

These support forums are now closed - existing tickets will be closed after a month.

Support Forums Forums General Support Can not update Search and Filter Pro

Viewing 6 posts - 1 through 6 (of 6 total)
  • Theo Simon
    #273702

    Hello,
    I am not able to update the Search and Filter Pro plugin. When I click “Update now to version 2.5.4 .” The screen reads:

    “Downloading update from https://searchandfilter.com/edd-sl/package_download/MTYxMTQxNzExMzoxOTY5Y2M0MWNiOWRkYTRhYTdjYmU3Y2ZiNjcyNjgzODo2MTU6Mzg1ODAxNWYwYWM2OWIxMzI2MGE2Yjc2ZTY2NTVmYzU6aHR0cHNALy9rYWlzaW1vbmZpdG5lc3MuY29tOjA=…

    Download failed. Unauthorized”

    Please investigate the issue for a solution. I appreciate your support.

    Trevor Moderator
    #273724
    This reply has been marked as private.
    Davi Silva
    #273938

    For me was the licence, I renew it but still show License Status Expired

    thanks

    Trevor Moderator
    #273942

    Davi. After renewing, it can take our server cache an hour or so to refresh the status, so give it a little while.

    Francisco Valencia
    #274961
    This reply has been marked as private.
    Trevor Moderator
    #274963

    Please make a full site backup before updating.

    Sometimes, a site is activated when it is a development domain, and when the domain is changed, you would need to deactivate the licence, then activate it again, so the live domain name is activated and registered on our server. So, also check if Your Account shows the exact same domain.

    You might need to deactivate the licence, wait over an hour (this is important to let our cache clear) and then reactivate, and then wait again.

    Alternatively, you can download the new version from Your Account. Then, go to Plugins -> Add New, choose the upload option, and WordPress will then give you the option to use that file to update the plugin, even though the old version is still installed.

Viewing 6 posts - 1 through 6 (of 6 total)

You must be logged in to reply to this topic.