Support Forums

There is a new way to get support - via the support tab in your account.

Our support systems are changing, for the better. You'll be able to manage all your support requests from your account, and respond to any tickets via email.

These support forums are now closed - existing tickets will be closed after a month.

Forums Forums General Support Automatic Update

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  • Pia Birgitta Vogt
    #274723

    Although the license key is valid and active, the plugin never updates.

    Trevor Moderator
    #274765

    Please make a full site backup before updating.

    Sometimes, a site is activated when it is a development domain, and when the domain is changed, you would need to deactivate the licence, then activate it again, so the live domain name is activated and registered on our server. So, also check if Your Account shows the exact same domain.

    You might need to deactivate the licence, wait over an hour (this is important to let our cache clear) and then reactivate, and then wait again.

    Alternatively, you can download the new version from Your Account. Then, go to Plugins -> Add New, choose the upload option, and WordPress will then give you the option to use that file to update the plugin, even though the old version is still installed.

Viewing 2 posts - 1 through 2 (of 2 total)

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