Forums › Forums › Search & Filter Pro › Search is not returning any results

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  • Anonymous
    (Private)  December 8, 2015 at 7:09 pm #31735

    Update : I tried using only shortcodes and it’s not working either.

    A “No Results Found” appears every time I check a box.
    I also disabled Ajax to see if it resolved the issue. nope. I get a “file not found” page.

    Anonymous
    (Private)  December 8, 2015 at 7:33 pm #31741

    Update 2 : This is idiotic. I’m using a blank starter theme and this can’t even work. I am doing the step-by-step documentation using shorcode and the simpliest configuration. This isn’t just worth the 100CAN dollars I paid you. I want a refund.

    Ross Moderator
    (Private)  December 8, 2015 at 7:37 pm #31742

    Have you tried with a basic WordPress theme – ie 2015 or 2014?

    “A Blank Starter” theme isn’t necessarily a properly programmed theme.

    Also in regards to your previous points, I believe the issue may be because of your settings.

    In the general box, make sure that the two tabs “tags, categories and taxonomies” and the “post meta” tab have no settings in at all.

    Thanks

    Anonymous
    (Private)  December 8, 2015 at 7:48 pm #31744

    Im using foundationPress starter theme for wordpress.

    I also switched to the default twenty fifteen theme and it’s still showing no results.

    “tags, categories and taxonomies” have no settings.

    Ross Moderator
    (Private)  December 8, 2015 at 7:53 pm #31745

    Are there any settings in the “post meta” tab?

    Do you have other plugins / custom code enabled?

    Thanks

    Anonymous
    (Private)  December 8, 2015 at 8:06 pm #31752

    No settings in the “post meta” tab.

    The three only plugins that I have are Wpml for traduction, custom post type UI for the creation of my taxonomies and your plugin. I disabled the Wpml plugin and it’s working now but I absolutely need to translate my website. Your plugin should work with wpml.

    Anonymous
    (Private)  December 8, 2015 at 8:27 pm #31753

    I spend the day trying to make it work and followed your advices but it’s still not working. Can you please refund me? Thank you.

    Ross Moderator
    (Private)  December 8, 2015 at 8:37 pm #31754

    We only provide refunds if you allow us to try to fix your issue – as per our refund policy:

    If you have problems getting plugins to work, we will be happy to provide a full refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must allow us to try and help solve any problem you have by opening a support ticket. NOTE: refunds will not be granted if you simply decide not to use the purchased products. We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.

    Did you read the docs on how to setup with WPML??

    http://www.designsandcode.com/documentation/search-filter-pro/3rd-party/wpml/

    Anonymous
    (Private)  December 8, 2015 at 8:49 pm #31755

    Yes I did read the docs about WPML carefully and did my best to understand and follow the instructions provided but it’s still not working.

    Ross Moderator
    (Private)  December 8, 2015 at 9:37 pm #31766

    Hi John

    I’ve just done a test.

    Clean install of latest WP, latest S&F installed with all the latest WPML plugins, latest CPT UI – on 2015 theme.

    Absolutely no issues and working as expected.

    There must something different about your environment.

    Do you have temp wp-admin details so I can take a look at whats going wrong?

    Thanks

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