Forums › Forums › General › Update fail

Tagged: , ,

Viewing 10 posts - 1 through 10 (of 16 total)
1 2
  • Anonymous
    (Private)  November 19, 2020 at 4:24 pm #267147

    Hi,

    On several websites the update of Search and Filter Pro gives an error.
    How can I solve this?

    Screenshots: here and here.

    License is activated.
    To be sure I deactivated and activated again.

    Trevor
    (Private)  November 19, 2020 at 4:37 pm #267150

    I am sorry, I do not read Dutch (I think it is Dutch)?

    Sometimes, a site is activated when it is a development domain, and when the domain is changed, you would need to deactivate the licence, then activate it again, so the live domain name is activated and registered on our server.

    Also check if Your Account shows the exact same domain (you can deactivate an incorrect domain here also).

    You might need to deactivate the licence, wait over an hour (this is important to let our cache clear) and then reactivate, and then wait again.

    Anonymous
    (Private)  November 19, 2020 at 8:11 pm #267194

    License is activated.
    To be sure I deactivated and activated again.

    & my domains are exactly the same.
    Like I said: the problem accurs to more websites.

    The screenshots tells you: ‘Update package not available‘ and ‘Search & Filter package not available‘

    Trevor
    (Private)  November 20, 2020 at 1:26 pm #267305
    This reply has been marked as private.
    Anonymous
    (Private)  November 20, 2020 at 3:04 pm #267329
    This reply has been marked as private.
    Trevor
    (Private)  November 20, 2020 at 3:15 pm #267337
    This reply has been marked as private.
    Anonymous
    (Private)  November 20, 2020 at 3:21 pm #267345
    This reply has been marked as private.
    Trevor
    (Private)  November 20, 2020 at 3:25 pm #267351

    Try downloading the new version zip file from Your Account, and then using Plugins -> Add New. WordPress 5.5 has a mechanism now to let that work.

    Anonymous
    (Private)  November 20, 2020 at 3:31 pm #267357
    This reply has been marked as private.
    Trevor
    (Private)  November 20, 2020 at 3:34 pm #267359

    The method in my last reply gets round that problem.

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 16 total)
1 2