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  • Anonymous
    (Private)  June 29, 2020 at 1:45 pm #250460

    Hello, I think i was charged twice for the Search & Filter Pro. It should have just been $20 right? My invoice says $40 and there are 2 license keys. Can you please refund $20?

    Thanks,

    Ashleigh

    Trevor
    (Private)  June 29, 2020 at 1:57 pm #250463

    I have referred this to the plugin owner, Ross, for his attention.

    Anonymous
    (Private)  June 29, 2020 at 2:09 pm #250467

    Thank you! I will be on the look out for a message from him.

    Ross Moderator
    (Private)  June 29, 2020 at 5:35 pm #250539

    Hi Ashleigh

    I’ve refunded $20, and removed one of the licenses from your account.

    Thanks

    Anonymous
    (Private)  June 29, 2020 at 5:37 pm #250541

    Thank you Ross. Would you be able to send me a new invoice reflecting just the $20 purchase as well?

    Ross Moderator
    (Private)  June 29, 2020 at 5:40 pm #250543

    Hi Ashleigh

    You can access the invoice from your account, I’ve updated that to reflect only $20 and a single license purchase.

    There is no paper trail though now of the refund process, it just looks like you purchased 1 license for $20 now.

    Thanks

    Anonymous
    (Private)  June 29, 2020 at 5:47 pm #250545

    Great! Thanks!

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