Forums › Forums › General › S&F Pro plugin will not update

  • This topic has 1 reply, 2 voices, and was last updated 5 years ago by Ross.
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  • Anonymous
    (Private)  January 6, 2020 at 3:04 pm #230250

    Hello

    I have an active license for the plugin but it has stopped updating saying “An error occurred while updating Search & Filter Pro: Download failed. Unauthorized”

    Can you please tell me how to resolve this.

    Thanks

    Ross Moderator
    (Private)  January 6, 2020 at 4:43 pm #230256

    Hi Joanna

    Head to your account – https://searchandfilter.com/account/

    Choose View Licenses, then Manage Sites

    Deactivate any sites there, then proceed and follow the steps here again:
    https://searchandfilter.com/documentation/getting-started/#automatic-updaes
    Deactivating the license first if its showing as active.

    Hopefully this will reset the link between your account and your install.

    Let me know how you get on.

    Thanks

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