Forums › Forums › General › Developer License Not Auto-Updating

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Viewing 6 posts - 1 through 6 (of 6 total)
  • Trevor
    (Private)  January 2, 2020 at 4:45 pm #230101

    Is the licence key activated on that site?

    Check by logging in to Your Account.

    Anonymous
    (Private)  January 3, 2020 at 12:36 am #230130

    Yes, everything was activated successfully.

    Trevor
    (Private)  January 3, 2020 at 9:20 am #230137

    If you uninstall it, your settings and forms will be kept.

    Try deactivating the licence key and reactivating it.

    Is the server that you site on a Windows based server?

    Anonymous
    (Private)  January 4, 2020 at 1:36 pm #230211

    Interestingly, I cannot deactivate it. I press the button to deactivate and nothing happens. I believe the host is Windows, though not 100% sure.

    Anonymous
    (Private)  January 4, 2020 at 1:39 pm #230213

    OK. I think I figured it out. The original activation was to a dev. subdomain. When we pushed it to the live domain, then the activation “broke” even though the plugin thought it was still active. Once I updated the URL in the manage sites, then it worked.

    Thank you for all your help — sorry I missed that earlier.

    Ross Moderator
    (Private)  January 6, 2020 at 12:27 pm #230241

    Hi Michael

    Thanks for the update, and glad you got it working.

    Best

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Viewing 6 posts - 1 through 6 (of 6 total)