← Back to Search & Filter

Update Failed: Download failed. Unauthorized

Posted

by

Forums › Forums › General › Update Failed: Download failed. Unauthorized

Viewing 3 posts – 1 through 3 (of 3 total)
  • Anonymous
    (Private)  January 9, 2019 at 11:02 am #198489

    Hi – we’re getting the same, and this isn’t the first time with this plugin. It’s a bit irritating to have to do anything manual (we look after ~50 WordPress sites – not all of them have this plugin but several do).

    Current issue is a “Update Failed: Download failed. Unauthorized” message when trying to upgrade from 2.4.5 to 2.4.6.

    What’s the best way of sorting this, please?

    thanks

    Mike

    ps. I couldn’t see a way of creating a new support ticket…?

    Trevor
    (Private)  January 9, 2019 at 11:10 am #198495
    This reply has been marked as private.
    Trevor
    (Private)  January 9, 2019 at 11:34 am #198502

    Great to speak with you Mike. Somehow the activation of the license in your admin had not arrived in your account on our site, so we quickly stepped through that and added the site. I will close this thread for now.

  • Author
    Posts
Viewing 3 posts – 1 through 3 (of 3 total)
Search & Filter Support
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

We also use cookies to store items in your cart as well as allowing your to login on the site.

You can adjust all of your cookie settings by navigating the tabs on the left hand side.

By continuing to use this site, you also agree to our Privacy Policy.