Forums Forums Search & Filter Pro Zooming In Issue on Mobile

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Viewing 10 posts - 1 through 10 (of 15 total)
  • Anonymous
    #273857

    Hi Trevor,

    In this video, recorded on my iPhone using safari (issue also happens in chrome):

    You’ll see this page displaying normally via this link: https://rockclass101.com/songcategories?_sft_category=all-songs

    When I use the drop down box to select a tag and hit submit, after it auto scrolls me to the top, the page is zoomed in and I have to pinch the screen to reset the standard size. How do we fix this?

    Also – I’m using the multi-select drop box and when you select one tag it auto closes. Then I have to re-open it to select another. Can it stay open until you click “Done” on the top right to manually close it.

    Thanks,

    Drew

    Trevor
    #273859

    I didn’t see a link to a video (you will need to upload it to a file sharing site) in your message?

    As this issue has not been reported by other users, I suspect it is something related (and unique) to your site.

    It sounds very much like a javascript issue or a scaling issue (as set in the page metas). This suggests that is either the theme or a plugin. The only plugin I can see using a meta with scaling is Master Slider.

    So, the first test is to deactivate almost all plugins (noting which ones were already deactivated) except ours and test, and then slowly activate them one at a time (if the test ‘fixed’ it).

    As an aside, and for you it may not be an issue, but might also be worth exploring, is this:

    What I do see on the page is two forms, both connected to results on the page.

    This will change with V3 (due in a few months), but, for now, when referring to the results page, having a cloned/duplicated form (having more than one instance of the same form), or multiple different forms, will potentially be an issue, as doing this can mean that they don’t work together and often will conflict with each other. Just be aware that this is possible (likely), so if you have problems with the results not working, that might be why. Normally, we suggest only one form instance on the results page.

    You CAN have more than one form on any page other than the results page.

    What V3 will also bring is the ability to have a form on the page, but split it up to different parts of the page.

    Anonymous
    #273923

    Sorry about that! Here’s the link: https://youtu.be/yqEM6tKsAVg

    I did disable the plugin you suggested, but it did not solve the issue. I’ll reach out to my theme support to see if it’s related to their side.

    —-

    I’m confused in your second point. I only have 1 S&F form that will be displayed on its respective slug. Did you interpret this as the secondary form:

    null

    If so, that will be going away when I finish the backend work to replace it with just the S&F form.

    Anonymous
    #273925

    Secondary question: In the video (for the form), I’m using the multi-select drop box and when you select one tag it auto closes. Then I have to re-open it to select another. Can it stay open until you click “Done” on the top right to manually close it.

    Trevor
    #273953

    If you have a dropdown select box, set it to Combobox and in our plugin settings make sure that the Combobox script is set to select2.

    If I inspect this page:

    https://rockclass101.com/songcategories?_sft_category=all-songs

    I see two of our forms on the page, with the ID numbers 43674 and 43315.

    Anonymous
    #273959

    Correct, but I am using: https://wordpress.org/plugins/widget-options/

    To show 1 on mobile and 1 on tablet/desktop. Is that still going to be an issue in V3?

    Trevor
    #273972

    The problem is, both are present in the HTML, and thus will/may conflict. This will not be an issue in V3, as there will be a way around this.

    Anonymous
    #273976

    hmm… well I’ve tested it on tablet, desktop and mobile and I’m not seeing any issues.

    Anonymous
    #273982

    Different question: On computer if I start at: https://rockclass101.com/songcategories/

    And navigate to page 2: https://rockclass101.com/songcategories/?sf_paged=2

    I can hit the back button to go back to page 1.

    If I try the same thing for mobile or tablet, it does not go back to page 1. Any tips on how to make those back button functional as it is with computer?

    Anonymous
    #273984

    * make the back button functional

Viewing 10 posts - 1 through 10 (of 15 total)