Updating Search & Filter plugin - Search & Filter Support

This topic has 3 replies, 3 voices, and was last updated 5 years, 2 months ago by Trevor.

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Anonymous
(Private) September 15, 2019 at 3:16 pm #221034

hi, I’ve just renewed my licence and am trying to update the plugin in WordPress, but am getting an error message:
“An error occurred while updating Search & Filter Pro: Download failed. Unauthorized”
My licence key appears correctly in WordPress and I’ve activated.
Can you help me to update to the latest version, please?
Thank you, Andrew Locking

Trevor
(Private) September 16, 2019 at 1:43 pm #221084

Hi

What version of our plugin do you currently have installed?

Anonymous
(Private) October 9, 2019 at 5:32 am #223225

I’m having this same issue. I have Version 2.3.2 installed.

please help.

Trevor
(Private) October 9, 2019 at 6:03 am #223229

Sarah, please see this post:

https://support.searchandfilter.com/forums/topic/post-date-not-working-2/#post-201283

If the settings page does not have the option shown in that post’s screenshot, then do NOT use that method. Instead you will need to use the method described in this post:

https://support.searchandfilter.com/forums/topic/not-filtering-at-all-always-show-all-result/#post-212426
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