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  • Anonymous
    (Private)  August 19, 2016 at 9:07 pm #55075

    Hello

    Wordpress is informing me that there is an update available for Search & Filter Pro, but when I try to update I get the following error message

    An error occurred while updating Search & Filter Pro: Update package not available.

    IS this correct or do I have to update via FTP

    Thanks

    Trevor
    (Private)  August 19, 2016 at 9:55 pm #55083

    We have been having hosting problems 🙁

    Go to your account area and download it to your computer:

    https://www.designsandcode.com/account/

    Then there is a procedure to follow to safely install it, which I will list here:

    1) Deactivate S&F in WP Admin Plugins page (do not delete, otherwise you will lose your search form)
    2) Via FTP, delete search-filter-pro folder from the wp-content\plugins folder on your server. If you wish to keep the folder, just in case, do NOT rename it, instead move it UP a folder into the wp-content folder.
    3) Unzip the file that you downloaded.
    4) Upload the search-filter-pro folder to the wp-content\plugins folder on your server.
    5) Activate Search and Filter plugin in WP Admin plugins page
    6) Go to the Search & Filter Pro Settings in WP Admin and make sure that Load JavaScript & CSS files is ON and Lazyload is OFF. SAVE the settings even IF you make NO changes. This is IMPORTANT to do.

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